Returns & Exchanges

Due to the perishable nature of our artisanal dough products, we do not accept returns; however, we are committed to ensuring your satisfaction with every order. If your items arrive damaged or do not meet our quality standards, please follow our resolution process below.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your package for any signs of damage or temperature inconsistency.

• 2.
  Document the Issue

  Take clear photographs of the product, packaging, and shipping label to help our quality control team assess the situation.

• 3.
  Contact Support

  Email our customer care team within 48 hours of delivery with your order number and the photos you captured.

• 4.
  Receive Resolution

  Once reviewed, we will issue a replacement shipment or a store credit to ensure you get the Twisted Dough experience you deserve.